Feedback Forum

  • To assist our parents and those we serve to have a voice in the daily operations of the program, we find it important to provide parents and the community a forum for submitting their concerns, feedback and/or compliments. For general feedback and compliments, we invite you to go to the "contact us" tab at the top of this website and submit your comments. You may also submit your comments via mail, fax or e-mail. If you have a concern, please follow the community concern/complaint process below:

    Community Concern/Complaint Policy

    Mountainland Head Start Head Start, Inc. strives to continually improve. Input from parents, guardians, clients, and community members can provide the necessary information to correct problems or solve issues concerning program policy or staff members. Efforts are made to resolve the concern/complaint locally, involving as few people as possible. Concerns/complaints alleging criminal acts or immediate danger to children are dealt with immediately by program leaders and other authorities as appropriate.

    Procedure

    So that concerns are addressed as soon as possible, the following order is followed starting with the first level until the matter is fully investigated and an appropriate resolution is reached agreeable to all parties. Every effort will be made to reach a resolution at each level within 10 working days if at all possible.

    1.      Classroom - Concern should be brought to the attention of the teacher first. If resolution is not reached at this level, the next staff to attempt resolution is the Classroom Supervisor (Child Development Specialist), then the Education and Child Development Coordinator, then the Education and Child Development Director and lastly the Executive Director.

    2.      Transportation - Concern should be brought to the attention of the bus driver first. If resolution is not reached at this level, the next staff to attempt resolution is the Facilities and Transportation Manager, and lastly the Executive Director.

    3.      Nutrition - Concern should be brought to the attention of the Cook first. If resolution is not reached at this level, the next staff to attempt resolution is the Nutrition Services Coordinator, then the Health and Nutrition Services Director, and lastly the Executive Director. 

    4.      Health - Concern should be brought to the attention of the Health Specialist first. If resolution is not reached at this level, the next staff to attempt resolution is the Health Services Coordinator, then the Health and Nutrition Services Director, and lastly the Executive Director.

    5.      Family Advocacy (Social Services, Parent and Family Involvement) - Concern should be brought to the attention of the Family Advocate first. If resolution is not reached at this level, the next staff to attempt resolution is the Parent Involvement Coordinator or the Family and Community Services Coordinator, then the Family and Community Services Director, and lastly the Executive Director.

    6.      Disabilities/Mental Health - Concern should be brought to the attention of one the two Disabilities and Mental Health Coordinators first. If resolution is not reached at this level, the next staff to attempt resolution is the Education and Child Development Director, and lastly the Executive Director.

    7.      Facilities – Concerns with general facilities and technical requirements for accessibility to buildings and facilities by individuals with disabilities under the American with Disabilities Act (ADA) should be brought to the attention of the Facilities and Transportation Manager first. If resolution is not reached at this level, the next staff to attempt resolution is the Executive Director.

    8.      Administration - Concern should be brought to the attention of the Administration and Human Resources Director first. If resolution is not reached, the next staff to attempt resolution is the Executive Director, and finally the Head Start Policy Council and Board of Directors.

    If a complaint is brought first to a Policy Council member or Board of Directors member, the complainant should be directed to the steps of this policy.

    9.      Concerns/complaints Concerning a Staff Member: – Concerns regarding staff should be discussed directly and privately with the individual(s) involved first. If the individuals involved reach no resolution at this level, it should be taken through supervisory lines next. The matter may be brought to the attention of the Human Resources Director as a next step. If no resolution is reached with Human Resources assistance, it may be taken to the Executive Director. In keeping with confidentially requirements that govern employment law, details of any disciplinary action taken on a staff member after a complaint is made cannot be disclosed to complainant.

    10.  Concerns/complaints Concerning Civil Rights – The Administration and Human Resources Director will investigate all civil rights complaints and attempt resolution first. If resolution is not reached at this level, the next staff to attempt resolution is the Executive Director. A courtesy copy of this type of complaint will be forwarded to the Nutrition Services Coordinator who will make a report to the Utah State Office of Education to comply with CACFP requirements.

    11.  Concerns/complaints Concerning USDA or CACFP- The Nutrition Services Coordinator will deal specifically with complaints having to do with the Child and Adult Care Food Program (CACFP) and United States Department of Agriculture (USDA) regulations. The next staff to attempt resolution is the Health and Nutrition Services Director and lastly, the Executive Director.

    12.  Concern/complaint involving an allegation of child abuse or neglect- Complaints of alleged child abuse will be investigated and handled by the Family and Community Services Director. In the event the Family and Community Services Director is not available, the complaint will be investigated and handled by the Education and Child Development Director. Suspected cases will be reported to the local office of DCFS.

    13.  Concern/complaints of suspected fraud, waste or abuse of federal funds – The Executive Director and Board of Directors will investigate all allegations of this kind.

    If the concern is not rectified following the above steps, then the concern may be brought to the Policy Council Chairperson who will bring it before a quorum of the Policy Council. Unresolved complaints after Policy Council has attempted resolution may be taken to the Board of Directors for final recommendation. The decision of the Board will be final.

     


     

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